Blizzard, Blizzard, Blizzard....

[Nitto]

I emailed the tech help guys and I got this back:

Thank you for emailing Blizzard Entertainments Technical Support Department. In order to provide you with greater assistance, we have developed an automated reply system which evaluates your message and generates a detailed response towards it.

Please read through this message as our automated reply system has helped many of our customers. If the response given below does not assist you or it is not relevant towards your message, please reply back to this email and a live technician will respond to you as soon as possible.


==================================================
Support Information Regarding - Graphic Issues:
==================================================

Video and sound problems such as distortion, improper color being displayed, and some locks and crashes during game play can be attributed to the video and/or sound card and/or its drivers. The two most common solutions for sound and video related issues are making sure you have the latest version of DirectX and graphic drivers.

Check the motherboard manufacturer's website for updated chipset drivers, first. If you can't find updated drivers at the manufacturer's website, the next two most common locations for chipset drivers are (http://www.viaarena.com/?PageID=2) and (http://www.intel.com/support/chipsets/)

To identify what versions you have installed for DirectX, Video, and Sound, please visit our "Driver Update Information" page here: (http://www.blizzard.com/support/?id=mwr0371p).

To download and install the latest version of DirectX, please go here: (http://www.microsoft.com/windows/dir...ds/default.htm)
Note: If you are going to download the latest version of DirectX, please make sure the drivers you will be using will be compatible. If you are unsure, please contact your video card manufacturer for specifics on this or any other driver related question.

For a list of video and sound card manufacturers and their web sites where you can download your latest drivers please visit our "links to manufacturers web sites" page here: (http://www.blizzard.com/support/?id=msi0369p).

SPECIAL NOTE FOR WARCRAFT III USERS:
For specifics on your particular video card and what drivers we have tested and recommend using, please visit our "Warcraft III video compatibility table" here: (http://www.blizzard.com/support/?id=mwr0555p)

SPECIAL NOTE FOR DIABLO II USERS:
If you are still having problems after updating and/or reinstalling the video card driver, you should run the game in DirectDraw (2D) mode for now and check periodically for new drivers from your manufacturer. To run the game in DirectDraw(2D), click on Start, Programs, Diablo II, and then Video Test. After the test is completed, select the DirectDraw option for your video mode.


Again, if the response given above has not assisted you or it was not relevant towards your message, please reply back to this email and a live technician will respond to you as soon as possible.

Best Regards,
Blizzard Support Team
http://www.blizzard.com/support
Blizzard Entertainment

If you respond to this email, please attach all previous messages and files relating to this issue.

This is what I needed help on:

Info - From: ***************@aol.com
Info - Name: Trans_am77
Question - ----------------------------
Question - Are you able to create a new account and log onto Battle.net?: No, I do not get to the account creation screen.
Question - Are you using Internet connection sharing?: No
Question - Can you connect to ANY Realm?: No
Question - Can you connect with different Battle.net game?: No
Question - Cannot connect with this game: StarCraft/Brood War
Question - Do you have a Firewall?: Yes
Question - Do you have a router?: No
Question - Have you been able to connect since the time this problem occured: No
Question - How long have you been unable to connect to Battle.net?: Over a week
Question - How many computers share your Internet connection?: Only 1
Question - What Country/State/City are you in?: USA/********/*****
Question - What connection type are you using?: Dial Up
Question - What error message are you receiving?: Unable to Connect to Battle.net
Question - Who is your ISP?: AOL :(
System - ----------------------------
System - CPUINFO: [1x] GenuineIntel Type 0 Family F Model 3 Stepping 4 Brand 0 2793 MHz
System - IP: 207.200.116.201
System - MEMORY: 253 MB
System - OS: Windows XP Service Pack 2 (5.1.2600)
System - SOUNDCARD: [01] SoundMAX Digital Audio (smwdm.sys)
[02] Modem 0 Line Playback (emulated) (WaveOut 1)

System - VIDEOCARD: [01] Intel(R) 82865G Graphics Controller (00008086:00002572)


Description - -----------------------

It keeps saying that I am not on the internet, but I am. Please help! I miss playing starcraft!

There is just one teency problem with that. I asked for help with my modem. They helped me with my graphics card. Maybe you guys can help. I try to log on to Battle.net, but it says I'm not online...but I am. I was having some modem problems but I fixed them, but then SC broke

[howardmeis]

Check your firewall.

[Bilago]

if your firewall is norton then id say thats the problem, its a pain in the ass.

[HARD_ON]

Originally Posted by Trans_Am77?

Question - Can you connect to ANY Realm?: No

can you connect with other blizzard games?

[DeCloak]

...
Question - Can you connect with different Battle.net game?: No
...

You may need to open ports in your firewall. I'm pretty sure for StarCraft you need 4000 and 6112-6118 opened. (Could be wrong.)

[DarthSlyGuy]

A firewall is pointless if your on dialup. Try uninstalling it.

[SaF1]

This thread is like, a year and a half old...

[DarthSlyGuy]

Holy ****.... i didnt even notice. xD

[Gold_Yoshi]

Haha, neither did I! Honestly, what's up with bringing back really old threads nowadays?

[Pete_Zahut]

Its the hip new trend

[Mad3711]

It's certain new users.

[DarthSlyGuy]

Well from now on, they are gonna get an infraction if they do it.